Email & SMS · Follow-Ups, Reminders & Reactivation

Email & SMS Stay in touch with every lead until they book

Most people don't book on the first call or form — email and text keep your name in front of them automatically, so when they're ready, you're the one they call.

What's included

Everything in Email & SMS.

Quote follow-up you don't have to chase

When someone asks for a quote and goes quiet, an automatic sequence follows up, so a slow answer isn't why you lose the job. Every message reads like you wrote it, with an easy way to reply.

Reminders that cut down no-shows

Appointment confirmations and reminders go out by text and email before a job, so fewer people forget and fewer slots sit empty. Seasonal check-ins go out too — a nudge that it's time for a tune-up.

One list, not five spreadsheets

Every contact you've ever quoted, booked or texted lives in one list, built from your site, quote form and CRM instead of scattered inboxes. New contacts get added automatically as leads come in, keeping the list current.

Grouped by trade and by season

Contacts get grouped by the service they needed, the season the work comes up, and how recently they've heard from you, so the message matches what they actually need next. A seasonal-maintenance reminder reads differently than a general newsletter.

Looks like it came from you

Every email and text carries your name, colors and voice, not a generic template. Messages are short, easy to read on a phone, and always give a clear next step: reply, call, or book straight from the message.

You see what's actually working

Every send gets tracked: opens, clicks, replies, and which messages turn into a booked job. We use that to drop what isn't working and send more of what is, so the list gets more useful over time.

How it works

From audit to live, on a plan you approve.

Free audit & plan

We look at what you already have — a list, a CRM, past customers — and figure out what to build first: follow-ups, reminders, or a reactivation push. You see the plan before anything gets written.

Build the list and the messages

We connect your site, quote form and CRM into one list, then write the sequences, the follow-ups, the reminders, the reactivation messages, in your voice. You review every message before it goes near a real customer.

Launch

Sequences go live and the first messages start going out: confirmations, reminders, and follow-ups to people already in your system. Nothing waits on a big list; it starts working with whatever list you have on day one.

Run & improve

We watch what's getting opened, clicked and replied to, and adjust timing and wording. Lists get cleaned, new sequences get added as you take on services, and the whole thing keeps getting better instead of running the same messages forever.

Case File

Three flat months. Then sales more than doubled.

Real numbers, real client, name on request. Website, Google profile, ads and call tracking, all rebuilt at once.

Case No. 0001 · Jan–Jun 2026
$130Kper month, up from $59K
+155%revenue per day
81,729Google profile views

Average revenue per day went from $1,897 to $4,834. Orders per day went from 26.5 to 67.4.

On file

The work.

Two live contractor sites and a run of dispensary work. Click through, judge for yourself.

calaltaplumbingandheating.com
Cal Alta Plumbing & Heating homepage
Cal Alta Plumbing & Heating on a phone
Case No. W-001

Cal Alta Plumbing & Heating

Calgary, Alberta

  • Plumbing, heating and air conditioning on one site, built to answer “emergency” searches fast.
  • A financing page that turns a big-ticket quote into a monthly number.
  • One-tap call on every page, on every screen size.
Visit calaltaplumbingandheating.com
knepper-contracting.vercel.app
Knepper Contracting LLC homepage
Knepper Contracting LLC on a phone
Case No. W-002

Knepper Contracting LLC

Milwaukie, Oregon · Commercial low-voltage · OR & WA

  • Nine low-voltage services on one site — data, security, AV and the rest of the wall, one licensed crew.
  • A certification-report section that shows the numbers a client is supposed to ask for.
  • Locations built out from the Milwaukie hub across Oregon and Washington, and a “book a walkthrough” form instead of a generic contact page.
Visit knepper-contracting.vercel.app

Screenshots from live client sites. See all 11 dispensary sites →

Get on the list.

Tell us about the business. We look at your site, your Google profile and your numbers, then walk you through a written plan on a free call.

  1. 01

    Free audit & plan

    We audit your site, Google profile and numbers, then send a written plan with prices on every piece.

  2. 02

    Build & launch

    Website, Google profile, tracking and the pieces you choose. You approve before anything goes live.

  3. 03

    Run & improve

    We manage every channel and tune it monthly.

  4. 04

    Review & grow

    A monthly call on calls, reviews and what to do next.

You OwnEverything
One TeamEvery Channel
Booking sheetMost Wanted

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Email & SMS questions, answered.

Q.01What's actually included with email and sms?

A list built from your site, quote form and CRM; automated follow-ups for new leads; appointment reminders; and reactivation messages grouped by season. You see everything before it goes live.

Q.02Will these messages feel like spam?

No. Every contact has opted in through your site, a quote request, or a past job. Messages are written in your voice, and always include a way to opt out.

Q.03Do I need a big list to start?

No. Most businesses start with whoever's already in their CRM and past customers, then the list grows from new quotes. The value is staying in front of who you have.

Q.04How long does it take to get running?

It depends what's in place. If you have a list and an opt-in already, sequences can go out quickly. If starting from nothing, we build the list and opt-in first.

Q.05How much does it cost?

It depends on what you need. Your plan lists the price of each piece before you commit, and you can start with a single service.

Q.06Who owns the list and the messages?

You do. The list, templates and everything we write belong to you. If you leave, you take the whole list and every message with it — no rebuild from zero.

Reward: leads that don't go cold

Twenty minutes on a call. You leave with a written plan for the business, whether or not you hire us.

See the work Book a call